Welcome to Cheap Lush Rift Store’s FAQ section! We’re here to help you navigate your gardening journey with us. Below you’ll find answers to our most common questions about our plants, shipping, payments, and more.

🌱 About Our Products

What types of plants do you specialize in?
We specialize in a variety of hardy perennials, Japanese Maples (Acer varieties), Buckeyes (Aesculus), and other ornamental trees and shrubs. Our menu includes everything from Acer ginnala to Albizia and Amelanchier – perfect for gardeners looking to add unique specimens to their collection.
How do you ensure plant quality during shipping?
We use specialized climate-adapted packaging with breathable materials and secure cushioning. Each plant is personally selected by our experts and receives customized protection based on its species and your destination’s climate.
Do you offer seasonal varieties?
Yes! We adjust our inventory and shipping methods seasonally to ensure plant health. Winter shipments to cold regions include extra insulation, while summer deliveries to hot areas receive special hydration packs.

🚚 Shipping & Delivery

Where do you ship to?
We ship worldwide except parts of Asia and remote regions. From urban apartments to suburban homes, we deliver green treasures globally from our Albuquerque nursery.
What are my shipping options?
We offer two convenient options:
– Standard Shipping ($12.95): Via DHL/FedEx, arrives in 10-15 days with full tracking
– Free Shipping: For orders $50+ via EMS, delivers in 15-25 days with the same careful packaging
How long does processing take?
Orders typically take 1-2 days to process as our plant experts personally select and prepare your plants. You’ll receive real-time tracking once shipped.

💳 Payments & Accounts

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely! We use industry-standard encryption to protect all transactions. We never store your full payment details on our servers.

🔄 Returns & Guarantees

What if my plant arrives damaged or unhealthy?
We offer a 15-day happiness guarantee! If you’re not satisfied with your plant’s condition upon arrival, contact us at [email protected] for replacements or refunds.
How do I return a plant?
Simply email us within 15 days of receipt at [email protected] with photos of the plant and your order number. We’ll guide you through the return process and arrange for replacement or refund.

🌿 Planting & Care

Will I receive planting instructions?
Yes! Each shipment includes tailored planting instructions specific to your purchases. We want your new plants to thrive in their new home!
Can you advise on plant selection for my region?
While we don’t offer formal consulting, our plants are selected for hardiness and we adjust shipping methods for climate. Feel free to ask about specific varieties when ordering!

“From our soil to yours – making global gardening accessible since our first sapling shipped.”
Still have questions? Contact our friendly team at [email protected] or write to us at 4673 Byrd Lane, Albuquerque, US 87108.