“Nurturing your satisfaction as carefully as we nurture our plants”

At Cheap Lush Rift Store, we understand that sometimes a plant might not thrive in its new environment or may arrive differently than expected. Just as we carefully tend to our Acer varieties and Aesculus specimens, we want to ensure your complete satisfaction with every purchase.

Our Return & Exchange Promise

We offer a 15-day return window from the date of delivery for most of our plants and gardening products. However, please note that certain delicate specimens like our Acer ginnala and Albizia varieties may have special handling requirements.

Non-Returnable Items

To protect plant health, we cannot accept returns for:

  • Custom-grafted specimens (marked as “cv” in our catalog)
  • Plants that have been repotted or substantially altered
  • Digital downloads or care guides
  • Clearance or final sale items

Simple Return Process

Follow these steps to return or exchange your plant:

Step 1: Initiate Your Return

Within 15 days of delivery, email our Gardening Support Team at [email protected] with:

  • Your order number
  • Photos of the plant in its current condition
  • Reason for return
  • Whether you prefer a refund or exchange

Step 2: Receive Approval & Instructions

Within 2 business days, we’ll send:

  • Return authorization number
  • Shipping instructions (including any special plant packaging requirements)
  • Prepaid return label for defective items

Step 3: Prepare Your Package

Please repackage the plant securely in its original container if possible. Include all plant tags and care instructions. For the health of our plants, we cannot accept returns that show signs of improper care or pest damage.

Step 4: Ship Your Return

Send your package via the carrier specified in your return instructions. We recommend using the same expedited service (DHL/FedEx) used for your original delivery to ensure plant health during transit.

Step 5: Receive Your Refund or Exchange

Once we receive and inspect your return (typically within 5 business days of arrival):

  • Refunds: Processed within 3 business days to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Exchanges: Your replacement plant will ship within 2 business days with the same shipping method as your original order

Note: Original shipping fees are non-refundable except in cases of our error.

Return Request Template

Use this template to initiate your return request:

Subject: Return Request – Order #[Your Order Number]

Dear Lush Rift Gardening Team,

I would like to request a [refund/exchange] for my order #[Your Order Number] containing [Plant Name(s)].

Reason for return: [Please describe – e.g., plant arrived damaged, incorrect variety shipped, etc.]

Attached are photos showing the current condition of the plant(s).

Please advise next steps at your earliest convenience.

Best regards,
[Your Full Name] [Your Email Address] [Your Phone Number – optional]

International Returns

For customers outside the United States (excluding restricted regions):

  • You are responsible for return shipping costs unless the return is due to our error
  • Please include all phytosanitary certificates with your return
  • Refunds will be issued in USD and may be subject to currency conversion fees

Damaged or Incorrect Shipments

If your Acer platanoides or other plants arrive damaged or incorrect:

  1. Take photos of the packaging and plant within 48 hours of delivery
  2. Email photos to [email protected] with “DAMAGED SHIPMENT” in the subject line
  3. We’ll typically send a replacement immediately or issue a full refund

For any questions about our return policy, contact our Gardening Support Team at [email protected] or mail to:

Cheap Lush Rift Store
4673 Byrd Lane
Albuquerque, US 87108

“From our nursery to your garden – we stand behind every plant we ship.”